Refund Policy

We are committed to your satisfaction and to being transparent about our billing practices. Please review this policy carefully before booking a service.

Policy Overview

Imarika Health Services LLC strives to deliver exceptional care to every patient. We understand that circumstances change, and we have designed our refund policy to be fair, clear, and compassionate while also protecting the time and resources of our clinical team.

This policy applies to all services offered by Imarika Health Services LLC, including in-office visits, home visits, lab services, and nutritional consultations. By booking an appointment, you acknowledge and agree to the terms outlined in this refund policy.

If you have any concerns about a charge, please contact us as soon as possible at 774-361-3848. We are always willing to review your situation individually and work toward a fair resolution.

Prepaid Services

If you prepaid for a service and cancel with 24+ hours of notice, you will receive a full refund to your original payment method or, at your preference, a credit toward a future appointment. Credits do not expire and may be used for any service we offer.

Deposits

If a deposit was collected at the time of booking, it is refundable if the appointment is cancelled with 24+ hours of advance notice. Deposits may be forfeited for late cancellations or no-shows at our discretion.

Completed Services

Healthcare services that have been rendered — including consultations, assessments, lab tests, and home visits — are generally non-refundable once the service has been delivered. This reflects the time, expertise, and resources invested in your care.

However, we understand that situations may arise where you feel a service was not delivered as described or to a satisfactory standard. In such cases, we encourage you to contact us directly so we can review your concern. Resolutions may include:

A complimentary follow-up consultation
A partial credit toward a future service
A partial or full refund in exceptional circumstances at management discretion

We take all patient concerns seriously. Our goal is always your well-being and your satisfaction with the care you receive. Please don't hesitate to raise any concerns with us directly.

No-Shows

A no-show occurs when a patient fails to appear for their scheduled appointment without prior notice. Because appointment slots are reserved exclusively for you, no-shows prevent other patients from receiving timely care.

In the event of a no-show:

The full session fee may be charged to the payment method on file
No refund will be issued for the missed session
Repeated no-shows (two or more) may result in a requirement to prepay for future appointments or may result in suspension of booking privileges

We recognize that emergencies happen. If you missed an appointment due to an emergency beyond your control, please contact us as soon as possible. We will review the situation with compassion and may waive or reduce the no-show fee on a case-by-case basis.

Home Visit Refunds

Home visit appointments ($150) require additional preparation and travel. If our provider arrives and cannot access the premises or the patient is unavailable, the appointment will be treated as a no-show and no refund will be issued. If conditions at the location are deemed unsafe upon arrival, the visit will be rescheduled at no additional charge or a full refund will be issued.

Insurance & Billing Disputes

If you believe there is an error in your billing — such as a duplicate charge or a charge for a service not received — please contact us within 60 days of the charge. We will investigate and respond within five business days. Patients experiencing financial hardship are encouraged to speak with our office to discuss payment arrangements.

To dispute a charge or request a refund, Call 774-361-3848 or visit 544 Main St, Worcester MA 01608 during office hours.